HELP CENTER

You Asked, We Answered

DO YOU DO COMISSIONS? CAN YOU DO A HEAD SCULPT OF ME?

We're not doing commissions at the moment yet. At least not with the current amount of artists on our team. Commissions break our process and flow to create batched pre-orders for our beloved customers to enjoy on a monthly basis. This allows us to keep things fresh and come out with new works regularly.

WHAT IF I HAVE A SPECIAL REQUEST FOR OLDBOY?

You can still let us know if there's a character that's special for you. Who knows, it might be an idea that inspires our artists and we could pursue it.

Your comments and suggestions always matter as well and there's always a place for that on our social channels.

DO YOU ACCEPT RETURNS?

What you see is what you get. That's a statement we believe in and that's why we have do not accept returns. We do however offer 100% refund or will be happy to reship you a new item from shipping damages, lost shipments.

WHAT ABOUT CUSTOMER SATISFACTION GUARANTEES?

We believe in customer satisfaction and do our utmost to fulfill that. If you are unsatisfied with our work, please contact us at oldboyctts@gmail.com our inbox our social channels and let us know what's wrong. Send us some pics if it's related and we'll happily help you out.

HOW MUCH IS THE SHIPPING FEE?

There are no shipping fees to worry about when pre-ordering with us. We want to keep things simple so it's 100% free no matter where you are.

DO YOU SHIP TO  MY COUNTRY?

We do worldwide shipping with an exception of some countries with very strict shipping laws or services.

HOW TO PAY AND WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

Simply add pre-order products to your cart and complete the checkout process. We accept payments via Paypal only, but we promise the checkout is secure and convenient once you have a Paypal account.

HOW DOES THE ITEM GET SHIPPED AND WHEN WILL I RECEIVE IT?

Orders are shipped via Thailand Post Economic International Air Packages. Shipping generally takes 2-8 weeks although there have been cases of delayed packages due to Customs processes. We thank you all for the patience in waiting to receive our products.

©2019 by Oldboy CTTS.